RKI MART Support – Help Center & Customer Care

Support Center

We’re here to help you 24/7 — fast support, real solutions

Chat with our team instantly. Orders, returns, or queries — we reply fast.

Write to us for detailed queries, bulk orders, or partnership.

Average reply time: < 0-24 hours on WhatsApp & Email.

24×7 support

Frequently Asked Questions

Q: How long does delivery take?
A: Usually 3-7 business days. Metro cities faster. You’ll get tracking ID via WhatsApp/Email.

Q: Is COD available?
A: Yes, Cash on Delivery available on all orders above ₹99.

Q: What is return policy?
A: 7-day easy return for damaged/wrong product. Contact support within 48 hrs of delivery.

Q: Refund timeline?
A: Refunds processed in 5-7 working days after pickup.

Q: Is online payment safe?
A: Absolutely. All transactions are SSL encrypted. We never store card details.

Q: Accepted payment methods?
A: UPI, Cards, Netbanking, Wallets & COD.

Q: Are products genuine?
A: 100% authentic. Each item is quality checked before shipping.

Q: Can I modify order?
A: Yes, within 2 hours of placing order. WhatsApp us immediately.

Still need help? Reach us directly at support@rkimart.in or WhatsApp 9883599357 — we’ll resolve your issue quickly.